How Our Clients Saved Hundreds in Repair Costs by Using Our Telematics Program

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Case Studies

TEN

How Our Clients Saved Hundreds in Repair Costs by Using Our Telematics Program

Written by

TEN Leasing

Table of Contents

Client Details

CLIENT BETA

For over a decade, Client Beta has provided trucking, delivery, and warehousing solutions to companies of all sizes in the Southeastern United States. The industries they serve include flooring, cabinetry and autoglass.
Fleet operations info:

Trailer fleet of 150 trailers
Run on a five-year cycle
11 locations in the Southeast

THE PROBLEM

One of Client Beta’s liftgate trailers was on a delivery route when its battery stopped charging. In a normal scenario, a tractor driving over a speed of 35 mph would charge the liftgate battery. However, in Client Beta’s unit, the battery kept losing power and not charging. At the rate the liftgate battery was losing power, it would’ve stopped working in a matter of hours—meaning an over-the-road breakdown which would have cost Client Beta at least hundreds of dollars. In addition to this up-front cost, over-the-road liftgate repairs tend to be timeconsuming—potentially increasing unscheduled downtime and delivery loss

OUR SOLUTION: STAR LEASING + STAR BREAKDOWN SERVICE

24/7 MONITORING:

Our telematics units are managed by Star Breakdown Service (SBS), the brain behind Star Leasing’s off-branch and over-the-road services. The operation headquartered in Norcross, Georgia is open 24 hours a day and seven days a week to help drivers with breakdowns anytime, anywhere.

FLAGGED ISSUE:

What better way to take care of an equipment issue than to be notified before it happens? The SBS team monitored low liftgate battery life in one of Client Beta’s units. Upon analyzing the battery lifecycle data dashboard, we saw that the tractor-trailer was running well over 35 mph—the minimum speed to start charging the liftgate battery, indicating that something was blocking the battery from charging. After further investigation, our team determined that the tractor pulling the trailer did not have the proper connection port to charge the liftgate battery.

THE DIFFERENCE

The Star Breakdown Service contacted the Client Beta team immediately and informed them about the liftgate battery charge issue. The solution provided was virtually free as the trailer needed to simply be pulled by a different tractor in order to charge the liftgate battery. Without trailer telematics installed on their unit and SBS’s 24/7 monitoring capabilities, Client Beta would have never known about the liftgate battery charge issue. The battery would have died causing an over-the-road breakdown that would have been costly and time-consuming.