TEN Launches Upgraded Customer Portal

At TEN, we are continuously working to improve our customers’ experience and make it easier to manage their fleet. As part of that commitment, we’re excited to share that on January 12, 2026, we will launch an upgraded Customer Portal built to offer a cleaner design, faster performance, and a more reliable experience.

What’s Changing

• A completely redesigned portal with a modern, user-friendly layout
• Your account and existing information will automatically move to the new portal
• The current My TEN Portal will be fully retired on January 12

What You’ll Be Able to Do
All current portal features will remain available, including:

• Online service requests
• Equipment and maintenance information
• Registration and DOT/CVI documents
• Invoices and online payments (US only)
• Contract and rental agreement information
• User administration

You’ll also see new enhancements in this first release:

• A homepage dashboard
• TEN’s Unified Telematics Platform with GPS tracking, geofencing, and user-configurable alerts
• Fleet PM program compliance details
• Improved lease and rental history visibility

Next Steps

• In early January, you’ll receive instructions for accessing the new portal
• If additional information is needed from your team, we’ll reach out directly
• Quick reference guides and support resources will be shared to ensure a smooth transition

We are excited about the improvements this upgrade will bring and expect it to meaningfully enhance your overall customer experience with TEN. If you have any questions in the meantime, please contact your TEN Account Manager.

Thank you for choosing TEN.