{"id":1385,"date":"2024-09-27T14:11:06","date_gmt":"2024-09-27T18:11:06","guid":{"rendered":"https:\/\/tenleasing.com\/uncategorized-en-ca\/why-improving-driver-communication-is-important\/"},"modified":"2025-10-22T13:05:36","modified_gmt":"2025-10-22T17:05:36","slug":"why-improving-driver-communication-is-important","status":"publish","type":"post","link":"https:\/\/tenleasing.com\/en-ca\/blog-en-ca\/why-improving-driver-communication-is-important\/","title":{"rendered":"Why Improving Driver Communication is Important"},"content":{"rendered":"\n<p><strong>Time is Money!<\/strong><br\/>There\u2019s one goal in mind when it comes to a driver with a broken-down trailer\u2014a fast, efficient, well-communicated, and properly done repair.\nTime is money; the time a trailer spends getting repaired equals money going down the drain, whether it is due to paying for downtime or entirely missed loads.\nLack of visibility and miscommunication can easily lead to poorly managed breakdown events.\nStreamlined processes, in addition to tools that enable efficient communication and visibility, can make a huge impact in minimizing downtime.\nKeep reading to learn more about how we are driving improved driver communications anytime, anywhere.    <\/p>\n\n<p><strong>Customer Portal<\/strong><br\/>The Fleet Dashboard section of our Customer Portal is designed to be a one-stop shop for you to request service, view breakdown events and work orders, track repair status, and get the most up-to-date information about your fleet.\nBy having a Customer Portal account, you\u2019ll have the ability to take control of all maintenance needs completely online.\nWith our Portal, you gain the ability to view the location of GPS-equipped trailers, access maintenance records, as well as download FHWAs, PMs, and registrations at your fingertips.\nThis truly gives fleet managers, customers, and drivers the capability to track every aspect of any repair without jumping through hoops to get assistance quickly.\nThis avoids any possible miscommunication issues because there is complete visibility and transparency when using our Customer Portal.    <\/p>\n\n<p><strong>Helping Hands 24\/7\/365<\/strong><br\/>The TEN Breakdown Service (SBS) incident coordinators are available to you around the clock, 24\/7\/365.\nThe average time it takes for an incident coordinator to pick up a request by phone is around 30 seconds.\nHowever, with tools such as the Breakdown Mobile App and the Customer Portal, we\u2019ve made the service request process as easy as ordering your favorite pizza.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Time is Money!There\u2019s one goal in mind when it comes to a driver with a broken-down trailer\u2014a fast, efficient, well-communicated, and properly done repair. Time is money; the time a trailer spends getting repaired equals money going down the drain, whether it is due to paying for downtime or entirely missed loads. Lack of visibility and miscommunication can easily lead &#8230; <\/p>\n<div><a href=\"https:\/\/tenleasing.com\/en-ca\/blog-en-ca\/why-improving-driver-communication-is-important\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":736,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37],"tags":[],"class_list":["post-1385","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en-ca"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/posts\/1385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/comments?post=1385"}],"version-history":[{"count":0,"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/posts\/1385\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/media\/736"}],"wp:attachment":[{"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/media?parent=1385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/categories?post=1385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenleasing.com\/en-ca\/wp-json\/wp\/v2\/tags?post=1385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}